You are advised to read these terms and conditions carefully. By placing an order on catwatches.com, we will assume that these terms and conditions have been read and understood and you have agreed with our policy. If you have any queries regarding this policy, please email us at info@catwatches.com or call us on +41 32 625 51 50. In these Terms and Conditions: “we” means www.catwatches.com (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

ACCEPTANCE OF ORDER

The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us, unless and until we accept your order in accordance with the procedure detailed below. In order to enter into a contract to purchase products from us, you will need to take the following steps:

• You must add any products you wish to purchase to your shopping bag, and then proceed to the checkout.
• If you are a new customer, you can create an account with us and log in or skip this step by proceeding as a guest; if you are an existing customer you can log into your account, if an account was previously set up.
• Once you are logged in or proceeded as a guest, you must select your preferred method of delivery and confirm your order and your consent to these terms of sale.
• You will then be given the option to pay via credit card, debit card or Paypal.
• We will then send you an initial acknowledgment via email to confirm we have received your order.

We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time-to-time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.

The only language in which we currently provide these terms of sale is English with the view to add more languages.

We can only accept orders from and to addresses within Europe.

We endeavour to despatch orders on the same working day if the order is placed before 2pm (CET), subject to stock availability and security checks. Should your order be received after 2pm (CET) The order will be despatched the following working day.

By placing an order with us you are confirming that any information you have given is true and accurate and that you are authorised to use the card on which payment was made.

We reserve the right to refuse or cancel any order once it has been placed. This may be done, for example if:

• Your payment is not authorised or has been marked as fraudulent, or potentially fraudulent, by the payment system.
• There is an error on the website regarding the price or description of a product.
• The items ordered are no longer in stock or available.
• We have tried contacting you about your order and have not heard back within 1 week.

You will receive a despatch confirmation from us as soon as we have shipped your item. This is an indication that your order has been accepted and processed accordingly.

THE PRODUCTS

All products are supplied by Cat watches with the original branded packaging.

Please be aware the product images shown on our website will not be to scale and products could differ slightly in its physical form; therefore, we provide a full description for all our items, with approximate measurements, colour and any other features the product may have.

We reserve the right to amend any details or specifications on our products if applicable.

We endeavour to maintain accuracy on our website as much as possible, however we cannot be held responsible for any inaccuracies or errors beyond our control or if products specifications changes that we have not been made aware of. All dimensions are approximate

PRICE AND PAYMENT

Prices for all the products are quoted on our website. This includes VAT (Value Added Tax) based on your delivery address.

The website contains a large number of products and it is sometimes possible that prices may be incorrect. We will verify prices as part of our sale procedures so that a product’s correct price will be stated when you pay for the product.

We reserve the right to hold an order in the event of a price error and prices are subject to change at any time.

Payment must be made upon the submission of your order either by credit/ debit card or PayPal. We may withhold the products and/or cancel the contract between us if the payment is not received from you in full.

We do not have control over prices listed on external sites, including Google cached listings, shopping feeds or any other site. We are under no obligation to offer products as listed on these sites. We do not have control of the rate at which search engines crawl our site, and therefore the information in the search results may not be indicative of up-to-date prices.

WARRANTY

All of our products come with a 2 years warranty which will be included with your purchase. You can find out more information on your products warranty here.

DELIVERIES

All orders are shipped out before our 2pm (CET) cut off time. Any orders dispatched after the cut off time will be shipped out the following working day. We endeavour to meet the guaranteed delivery for your order, however, we cannot take responsibility for any delays beyond our control.

If we are unable to meet the expected delivery date, we will inform you by email or phone as soon as possible.

As soon as the courier confirms that a delivery has been successfully made, you will then be responsible for the item(s) purchased.

Please see our full Delivery and Returns Policy for further details.

RETURNS

We are more than happy to accept returns within 30 days from the date you receive your purchase. If for any reason you are not satisfied with your purchase, you can return it back to us with our returns label for a refund or exchange, given that the item meets the following requirements:

• Undamaged
• No sign of wear
• Returned in the condition you received it, including all packaging, manual and warranty
• The watch bracelet has not been modified by any third party, in line with our watch bracelet alternation policy below, and any additional/removed links are included

If for any reason your return does not meet those requirements. We reserve the right NOT to process a refund and will return your item back to you.

Please see our full Delivery and Returns Policy for further details.

WATCH BRACELET ALTERATIONS

We currently do not offer bracelet adjustments. Do adjust the watch bracelet please contact a local Cat watch stockists, or alternatively take your watch to a trusted jeweller. We offer free bracelet adjustments for all suitable watches purchased from us.

VOUCHERS

One voucher can be used per order.

Vouchers can only be redeemed on Catwatches.com and towards products listed as available to buy on our website.

Vouchers can only be used over the phone if you are having problems using the voucher code on the website due to technical issues.

Promotional vouchers cannot be used retrospectively, ie applied to orders after they have already been placed.

Please check promotional vouchers for the expiry date and any additional offer restrictions. Each promotion may differ.

Promotional vouchers do not have any cash value and are not transferable.

Voucher codes cannot be used in conjunction with any other offer.

STATUTORY RIGHTS

Please note that these terms of sale do not affect your statutory rights.

COPYRIGHT

All of the images and content found on this website and communication channels are property of Cat watches. It is prohibited to use any of the material from this website or communication channels unless authorised by Cat watches or the watch manufacturer. If you have any doubts as to whether you can use any information found on our site, please contact us for clarification.

COMPANY DETAILS

Montana Uhren-GmbH, Engelbertstraße 7,
50674 Köln, Germany,

an authorized distributor of Time Network Ltd., a licensee of Caterpillar Inc.

For security and practical reasons we cannot accept any visitors at this address.